FM : 1335
OFF: Error Message During Installation: Error 1335 - Cannot Copy Cab ID: 314810.KB.EN-
ACHTUNG ! I.d. Regel handelt es sich hierbei um ein Festplatten- oder Speicher-Problem
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The information in this article applies to:
- Microsoft Office XP (Setup)
- Microsoft Office 2000 (Setup)
- the operating system: Microsoft Windows XP
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SYMPTOMS
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When you try to install Microsoft Office 2000 or Microsoft Office XP, you may receive the following error message:
Error 1335-Cannot copy cab file Office1.cab. The file may be corrupt.
When you start the computer in Safe mode and then attempt to install Office, you may receive the following error message:
The Windows Installer Service could not be accessed. This can occur if you are running Windows in Safe mode or if the Windows Installer is not correctly installed.
You may receive this error message even when the Office CD-ROM package works correctly on another computer.
When you try to install Office while you are logged on to the computer with administrative rights, you receive the same error messages.
CAUSE
=====
The cause of this issue is not yet known, but it appears to occur only on Microsoft Windows XP-based computers.
WORKAROUND
==========
To work around this problem, use one of the following methods.
Method 1: Change the Memory Settings for Installation
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To change the memory settings for installation, follow these steps:
1. Click Start and then click Run.
2. In the Open box, type "msconfig" (without the quotation marks) and then click OK.
3. On the BOOT.INI tab, click Advanced Options.
4. In the BOOT.INI Advanced Options dialog box, select the /MAXMEM= check box, and then change the setting to 256 (or lower if your computer has less RAM).
5. Click OK to close the BOOT.INI Advanced Options dialog box.
6. In the System Configuration Utility dialog box, click Apply.
7. Click OK to close the System Configuration Utility dialog box.
8. Click Restart to the following message:
You must restart your computer for some of the changes made by System Configuration to take effect.
9. After you restart your computer, install Microsoft Office as a Complete Install.
10. After you install Microsoft Office, follow steps 1 through 8 to clear the /MAXMEM= check box.
Method 2: Install Office by Using a Flat Folder
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To install Office by using a flat folder, follow these steps:
1. Clean boot your computer.
For additional information about how to clean boot Windows XP, click the article number below
to view the article in the Microsoft Knowledge Base:
KBLink:310353.KB.EN-US: How to Perform a Clean Boot in Windows XP
2. Save a flat copy of the Microsoft Office CD-ROM to your computer's hard disk. To do this, follow these steps:
a. Start Windows Explorer. To do this, right-click Start and then click Explore on the shortcut menu.
b. Create a new folder at the root of a hard disk volume, and then name it "Flatfile" (for example, C:\Flatfile).
c. Browse to the drive that contains the Microsoft Office CD-ROM, and then copy the entire contents of the Microsoft Office CD-ROM into the C:\Flatfile folder. To do this, follow these steps:
1. In Windows Explorer, click the CD-ROM icon (or DVD-ROM icon) containing the Microsoft Office CD-ROM.
2. On the Edit menu, click Select All.
3. Paste all the files into the new folder. To do this, drag the selected items on the right side of the Explorer window into the C:\Flatfile folder on the left.
NOTE: If there are errors during the copy process, this can indicate problems with the CD-ROM (media), a dirty CD-ROM drive, or a problem with your hard disk.
3. Restart your computer the way that you typically do, and then install Microsoft Office from the C:\Flatfile folder onto your hard disk.
